Refund and Return Policy
Overview
At our store, customer satisfaction is our top priority. We take great care in crafting and delivering high-quality products. If you are not completely satisfied with your purchase, this Refund and Return Policy outlines the terms under which returns, refunds, or exchanges may be accepted.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original packaging with all labels intact. Products that have been used, damaged, or altered after delivery will not be eligible for return.
To initiate a return, please contact our support team with your order details. Once your request is approved, you will receive instructions on how to return the product.
Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety reasons. These include:
- Opened or used personal care products
- Items damaged due to misuse
- Products purchased during clearance or sale (unless defective)
Refunds
Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved, the refund will be processed within 5–7 business days. The amount will be credited to your original method of payment.
Shipping charges are non-refundable unless the return is due to our error, such as a damaged or incorrect product.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of delivery with clear images of the product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We may require photo or video proof to process your request. Once verified, we will offer a replacement or full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
Cancellation Policy
Orders can be canceled within 12 hours of placement or before dispatch, whichever comes first. Once the order is shipped, cancellation is not possible.
Contact Us
For any questions related to returns, refunds, or exchanges, please contact our support team through the contact details provided on our website. We are always here to assist you.
This policy is subject to change without prior notice. We encourage customers to review it periodically for updates.